The cornerstone of our business has always been a customer-first philosophy. Our client list reflects longstanding partnerships with fellow industry leaders who drive the very continuous innovation and evolution of our platform that makes us the service contract industry's leading call center software provider.
Join the revolution in service contract fulfillment. Enjoy the extended capabilities of Moxy's industry-leading call center software by automating the printing and delivery of your service contracts. With CMT your customers will receive a better product, faster: resulting in increased customer satisfaction and less cancellations.
Call centers can create custom-branded packaging (cards, covers, envelopes, and welcome letters) or select designs from our library of proven artwork. Moxy already works with all of the major administrators to keep the assets for the coverages you sell the most, including declaration pages, terms and conditions, and specific addendums, up-to-date and ready for on-demand fulfillment. Both call center and administrator team members can retrieve contracts, track customer deliveries, and view policy holder records online. Making changes to customer details, issuing reprints, and finding and correcting document errors can be done instantly to ensure flawless fulfillment of your products day in and day out.
Moxy Solutions' U.S.-based technical support team has over 50 years of combined experience in the automotive, service contract, technology, and fulfillment industries. Support inquiries are obsessively monitored by our team and assigned to a specialist who will make sure you receive the best possible solution. Requesting the creation and updating of assets, handling special projects, proactively responding to customer-facing problems, and implementing short-term or long-term initiatives is made easy using CMT's proprietary request manager. We consider building new features into our software or making a production workflow change to achieve your goals part of our daily business.
Our call center software, like our own business model, puts the customer first. Every individual's record give you a complete, 365-degree view of your lifetime relationship with that customer. From every mail piece sent to phone calls made, emails sent, and details on any communications, results, vehicle ownership history, and policy purchase and cancellation history is at your finger tips.
Moxy Solutions desktop application accesses multiple internet databases to provide any deal's status in real time from first contact to final delivery. From the initial contact with a prospect, thru the quotation, follow-up, closing process, deal verification, contract generation, print fulfillment, and delivery tracking.
Moxy Solutions creates the leading call center software for the service contract industry. Moxy's software is finely-tuned to streamline the deal closing process and unleash the true potential of your sales team. With the industry's most forward-thinking interface for presenting a dynamic quoting matrix on-the-fly and automated sales follow-up triggers, Moxy helps you sell more contracts.
And now, with CMT, Moxy Solutions has expanded its offering to include a fully-integrated, proprietary fulfillment system featuring document asset management, automated PDF contract generation for sold customers, digital policy retrieval, same-day printing, delivery tracking with Google Maps, and robust online reporting including API access.